Returns & Exchanges Policy
You may return your purchase within 15 days of its receipt for a full refund minus shipping charges. Simply ship the package to our office, registered and insured. Jewelry must be returned in the original black velvet box, along with the outer white jewelry box, and MUST include the original invoice to receive a refund. Orders returned without these items will not be given refunds. No exceptions. Customer will incur all shipping charges associated with the attempted return of any piece of jewelry described as non returnable as stated in our policies. Special orders* and pieces ordered for viewing purposes will also incur a 30% restocking fee. Restocking fee also applies to returns on orders with 2 or more pieces ordered in the same category. All jewelry must be returned in its original condition to be considered for return. Damaged jewelry will not be accepted for return or exchange. Free shipping discount will be deducted from returns. Any free gift with purchase must be returned if order is returned. Our return policy applies to all jewelry purchases. Any jewelry that has been worn, resized, altered or damaged in any way cannot be accepted for return. If you have any questions or need assistance, please email us or call our toll-free number.
15 Day Return Policy excludes damaged jewelry, loose stone purchases, custom orders, clearance items and jewelry altered after receipt. Loose stone purchases, custom orders, and clearance items are considered final sales and are not eligible for refund or exchange.
Please allow up to 2 weeks for your refund to be processed. Shipping fees will not be refunded. No exceptions. Your package should include your original receipt along with any instructions. You are responsible to ship your package back via prepaid freight, insured. No COD returns will be accepted. Refused orders will incur a $12.95 return shipping charge.
*A special order is any piece shown on our site that is altered in any way. This includes changing the stone color, stone size, stone shape, and may include changing gold color, sterling silver settings or any order for ring settings with a center stone carat weight of 3.00 carats or larger and any earrings ordered with screwback posts. All tennis bracelets ordered in the 7" length and all tennis necklaces 16" in length or longer in all available metals are considered a special order and may only be returned for a store credit minus a 30% restocking fee. Orleans Jewels reserves the right to declare any jewelry a special order piece any time changes are made by the customer to an existing picture on our website. If you have questions or concerns about whether changes you would like to make to a piece of jewelry would cause it to become a special order, please call our office and we will be happy to let you know. All returned special orders within the 15 day return policy will incur a 30% restocking fee. No exceptions.
Please note that platinum settings, 18Kt gold settings, 14Kt Pink (Rose) gold or any ring sized outside of our sizing standards are considered custom orders and are non-returnable. Any piece that is stated as custom order or requested to be custom made that is not shown or offered on our website is considered a custom order. All full eternity bands are also custom order pieces. Any ring with stones set entirely around the band are considered full eternity bands, including 14kt gold and sterling silver settings. Custom orders must be paid in full at time of ordering. There are no cancellations or refunds on custom orders after 24 hours.
All platinum setting quotes are good for 24 hours only. All 14kt gold setting quotes are good for 5 days.
Clearance items are final sale and are not returnable.
Store credits will only be given for returned layaways minus the 30% non-refundable deposit. Any other store credit will only be given at the discretion of Orleans Jewels. Store credits are void after 6 months from the date of issue. Any purchase made with a store credit is a final sale and are not transferable. Purchases made with a store credit are not be returned or exchanged.
Please send returns to the return address on the original shipping box or to:
P.O. Box 389
Benton, MS 39039
- Please make sure to insure your return. You are liable for the package until we receive it.
- Shipping charges are non-refundable.
Any jewelry left at Orleans Jewels for 60 calendar days will be considered abandoned and Orleans Jewels will not be responsible for abandoned items.
Shipping Charges: (charges are based on amount total)
Shipping time depends on availability. Please call for item stock status if your order is needed ASAP.
Once your order is ready it will be shipped based on the shipping method you select.
United States (lower 48 states):
Ground Delivery: 2nd Day Overnight Standard Overnight
Up to $125 - $11.95 $20.95 $38.95 $44.95
$126 to $200 - $12.95 $21.95 $39.95 $45.95
$201 to $300 - $13.95 $22.95 $40.95 $46.95
$301 to $450 - $14.95 $23.95 $41.95 $47.95
$451 to $650 - $15.95 $24.95 $42.95 $48.95
$651 and up - $16.95 $25.95 $43.95 $49.95
Overnight - delivered by end of day
Standard Overnight - delivered by 12PM
Alaska & Hawaii $29.95
UPS Ground $69.95
US Mail $34.95
All other International orders -
Email us for shipping charges to your country.
- All orders paid for by credit card MUST be shipped to your credit card billing address. We do accept cashiers checks and money orders if your order needs to ship to an alternate address.
- Any purchase totaling over $500 or purchased with American Express requires a signature upon receipt of order.
All orders are shipped either Insured UPS or Insured Mail
Insurance is included in the price of shipping
Orleans Jewels will not waive shipping fees or rush fees if we ship the order in a timely manner. Failure on the part of the shipper to deliver the package will not result in a refund on shipping fees, rush fees or the order. Orleans Jewels cannot be held responsible or liable for failure on the part of the shipping carrier.
Due to an increase in credit card fraud, we will only be shipping to the billing address.