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Our Guarantee |
15-Day No Risk Return Privilege
We guarantee your satisfaction with both our merchandise and our service.
We guarantee that if your Orleans Counterfeit Diamond cubic zirconia should ever cloud or discolor for reasons attributable to a defect in manufacture, it will be replaced free of charge. In the event your Orleans Counterfeit Diamond should ever fracture (does not apply if abused) we will replace it for one-half of the original purchase price.
Every piece of jewelry with our stones comes with a guarantee card!
Any returns or exchanges must be postmarked within 15 days from the date of delivery. Custom orders cannot be returned or exchanged. Any returned custom order will be refused at the time of delivery. All returns must be in original packaging and condition or a 20% restocking fee will be imposed. Special orders* and pieces ordered for viewing purposes will also incur a 20% restocking fee. Restocking fee also applies to returns on orders with more than 3 pieces ordered in the same category, (i.e. - 4 or more rings.) Damaged returns/exchanges, will not be accepted. Free shipping discount will be deducted from returns. Any free gift with purchase must be returned if order is returned. Our return policy applies to all jewelry purchases. Any jewelry that has been worn, resized, altered or damaged in any way cannot be accepted for return. If you have any questions or need assistance, please email us or call our toll-free number. We're always ready to help. For more of our policy details click here:
Please allow up to 2 weeks for your refund to be processed. Shipping fees will not be refunded. No exceptions. Your package should include your original receipt along with instructions. You are responsible to ship your package back via prepaid freight, insured. No COD returns will be accepted. Refused orders will incur a $12.95 return shipping charge.
Custom Orders:
Please note that platinum settings, 18Kt gold settings, any ring sized outside of our sizing standards or is altered in any way once received by the customer are considered custom orders and are non-returnable unless there is a defect in the stone as mentioned above in which case we would replace the stone. Also any piece requested to be custom made that is not shown or offered on our website is considered a custom order. Custom orders must be paid in full at time of ordering. There are no cancellations or refunds after 24 hours.
Our standard ring sizes for ladies are 5 to 8 and for men 8 to 11. Any ring that is ordered above or below these sizes are considered a custom order and an additional charge of $15.00* per size will to be added to the price of the ring. This includes quarter and half sizes. For example, if you order a ladies ring with a size of 9.5, the extra charge will be $30.00. Custom ordered pieces cannot be returned.
*For all full eternity bands an additional charge of $30.00 per size will to be added to the price of the ring. This includes quarter and half sizes.
*A special order is any piece shown on our site that is altered in any way.
(i.e. - Changing the stone color, stone size, stone shape, etc.)
Clearance items are final sale and are not returnable.
Item Availability and Shipping Time
- When you place an order with Orleans Jewels, we create that piece of jewelry according to your wishes and specifications. We do not mass produce our jewery and because of the size of our collection, it would be impossible to keep every piece with every option available, in every size. Nor would we want to. At Orleans Jewels we pride ourselves on our ability to design, create and deliver beautiful jewelry to our customers according to their individual tastes.
We understand your need to have your piece arrive on time. We know the importance of having the "perfect gift" for engagements, anniversaries and holidays. Please allow us to help you ensure you receive your jewelry in a timely fashion by making these suggestions:
1) Please allow up to 24 hours for an internet order to be processed.
2) Your jewelry could take 1-6 weeks to create depending on the piece and the options you've selected. Please call us and we can let you know if your piece is available for immediate shipment, or when it will be available.
3) Tell us the date you need the piece - we can give you a reasonable expectation as to when your order will be ready.
4) Know your shipping options. Overnight means from the day your order is produced and not from the day you place your order.
- Please note that ground shipping can take up to 7 business days to arrive. We do offer second day and overnight shipping for faster delivery, once your piece is complete.
*Receive 25% off the entire site with no minimum purchase required. Discount excludes sale, clearance, limited time offer pieces and custom orders. This is a limited time offer and not valid for previous purchases. Discount will be applied in the shopping cart. Not available in store.[Payment Options, Shipping Charges & Site Policies] [Currency Converter Click Here:]
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