15-Day No Risk Return Privilege
Your Orleans Counterfeit Diamonds carry a "Lifetime" guarantee that they will not cloud, loose their brilliance, fade or yellow. If this should happen, your Orleans Counterfeit Diamonds will be replaced free of charge. Original receipt must be present for guarantee to apply. No exceptions. Any item displaying damage due to wear and tear will not be covered in our guarantee. If your Orleans Counterfeit Diamonds should chip or fracture we will replace your Orleans Counterfeit Diamonds at half (1/2) the original purchase price. Fees for stone setting and goldsmithing will apply, as well as shipping fees. White gold jewelry may have a rhodium finish to protect luster. Orleans Jewels is not responsible for peeling or cracking of rhodium finish.
We guarantee your satisfaction with both our merchandise and our service.
You may return your purchase within 15 days of its receipt for a full refund. Simply ship the package to our office, registered and insured. Jewelry must be returned in the original black velvet box, along with the outer white jewelry box, and MUST include the original invoice to receive a refund. Orders retured without these items will not be given refunds. No exceptions. For Return and Exchange Policies plus details of all our policies click here:
Please allow up to 2 weeks for your refund to be processed. Shipping fees will not be refunded. No exceptions. Your package should include your original receipt along with instructions. You are responsible to ship your package back via prepaid freight, insured. No COD returns will be accepted. Refused orders will incur a $12.95 return shipping charge.
15 Day Return Policy excludes damaged jewelry, loose stone purchases, custom orders, clearance items and jewelry altered after receipt. Loose stone purchases, custom orders, and clearance items are considered final sales and are not eligible for refund or exchange.